Last updated: [18/082026]
Welcome to horebecommerce.com (“Website”), operated by Horeb eCommerce (“we”, “us”, “our”). By accessing or using this Website, you agree to the following Terms & Conditions. Please read them carefully before booking a consultation or engaging our services.
1. Scope of Services
- Horeb eCommerce provides fractional product ownership, diagnostic advisory services, and consulting engagements for commerce platforms.
- Services are delivered either through:
- Free Consultation (Workflow Review) — a 30‑minute introductory session booked via Calendly at your convenience, typically with a senior consultant or founder.
- Deep Insight Consultation — a structured engagement approved by both parties, involving Horeb eCommerce’s senior consultants, technical specialists, and the client. This is treated as a professional service engagement.
2. Engagement & Commitment
- Free consultations are exploratory and non‑binding. They are intended to understand your requirements and provide initial guidance.
- Deep Insight Consultations and subsequent engagements are formal consulting services. Commitments, deliverables, and timelines are agreed upon in writing before commencement.
- Horeb eCommerce reserves the right to accept or decline any engagement based on suitability, scope, or resource availability.
3. Payments
- No online payments are processed through this Website.
- All engagement fees are agreed directly with your dedicated account manager and invoiced separately.
- Payments are typically made via bank transfer against a GST‑compliant invoice.
- No payment card data is collected or stored by horebecommerce.com.
- Retainers or fees are only applicable once a consulting scope has been defined and agreed upon.
4. Client Responsibilities
- Clients must provide accurate information during consultations and engagements.
- Any documents, files, or data shared with Horeb eCommerce must be lawful and free of third‑party restrictions.
- Clients are responsible for ensuring timely communication and approvals to facilitate smooth delivery of services.
5. Limitation of Liability
- Horeb eCommerce provides consulting services “as‑is” and does not guarantee specific business outcomes.
- We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
- Our liability, if any, is limited to the fees paid for the specific consulting engagement.
6. Contact for Issues
For any concerns, disputes, or service‑related issues, clients may contact us via:
- Email: consult@horebecommerce.com
- Phone: +91-9787572767
- Postal Address: Horeb eCommerce Bethel House, TC 28/872/1, Church Lane Thycaud, Thiruvananthapuram – 695014
7. Changes to Terms
We may update these Terms & Conditions from time to time. The “last updated” date above reflects the latest version. Continued use of the Website or services after changes indicates acceptance of the revised Terms.